Wholesale nbn:
PWN provides partners with a national nbn footprint with no capital investment.

Once you sign up a customer up using our standard application forms, our customer service team will begin processing your customer's connection.

Depending on your connectivity type and previous installations, an nbn technician appointment may be required. We'll let you know and provide details of the appointment if needed.

If a technician appointment isn't required, we'll arrange to get you connected remotely and dispatch any hardware that has been ordered. Our friendly customer service team will keep you posted on the progress and provide a connection date as soon as possible.

The speed of your customers's nbn connection depends on a number of factors including:
your type of connection, (FTTP, FTTC, FTTN, FTTB, FW or HFC), modem quality, in-premises cabling, distance between the modem and Wi-Fi devices, electrical and Wi-Fi channel interference and the number of devices connected.

Fixed Wireless connections can also be affected by cell congestion. Actual speeds for FW, FTTB and FTTN services to be confirmed on application.
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Typical download speeds for our nbn services are based on past measurements across a range of locations and connection technologies, and there may be times when connections may not achieve these speeds. Typical download speeds for our nbn plans may increase or decrease over time and aren’t guaranteed minimum speeds.

To avoid disruption to your customer's business, it's important you switch your affected landline phone and internet services before they are disconnected.

Once a premises has notification that they can switch to nbn services, they will have 18 months to move existing services before the existing network is switched off. As affected landline phone and internet services will be disconnected, you should switch as soon as you can. (Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected.)

This will help you avoid any last-minute rush to connect your customers and it will also help to lower the risk of a break in services.

Yes. "Number porting" rules will not change with the introduction of the nbn™ broadband access network. Keep in mind that if your client has special business number/s through PWN or elsewhere, you may be charged to keep it.

For more information, visit ACMA's website for full details of number portability rules.

Equipment connected to services over the nbn™ broadband access network will not work during a power blackout.Visit nbn.com.au/power for more information on specific technology types and how they will be affected during a power blackout.