FAQ2017-06-18T08:16:26+11:00
Will I have one dedicated point of contact?2017-08-19T16:00:28+11:00

Yes. When you start working with us, you will be assigned a dedicated Channel Partner Manager who will be your single point of contact inside the company.

Do you offer customer service, pre-sales and tech support?2017-08-19T16:00:48+11:00

Depending on your partner level, this service comes as standard or is available for a small monthly fee.

Do you provide billing support, and can I get branded bills?2017-08-19T16:01:10+11:00

Depending on your partner level, this service comes as standard or is available for a small monthly fee.

Will I receive detailed reporting? How frequently do you run reports?2017-08-19T16:01:30+11:00

Yes we provide detailed reporting as standard and can provide reports weekly and/ monthly or ad hoc if required.

What upfront costs apply?2017-08-19T16:01:59+11:00

PWN offers three tiers of partner model options and are flexible in our approach. Pricing will depend on your model choice – the Agent model has a $0 set up fee. Contact us for more information.

Do you have a customer portal?2017-08-19T16:02:17+11:00

Yes, a portal is available for a range of self-service options and access to an SQ tool. We have a development program in place for regular upgrades.

Can I change my partner level?2017-08-19T16:03:02+11:00

Yes. Each of our partner levels is transitional and you can move levels depending on your business and what level of support you need.

Can I access product training, is it ongoing?2017-08-19T16:03:23+11:00

Yes, we provide full product and service training. We also run ongoing training programs for changes, new services and product updates.

How long is the on-boarding process2017-08-19T16:03:41+11:00

You can start selling from day one! And depending on the partner level you sign up for, on-boarding will take place over 1-3 weeks.

What incentives do you offer?2017-08-19T16:04:57+11:00

You will enjoy a number of incentives as a PWN partner from strong margins, to volume rebates, and industry leading quarterly and annual incentive programs.

Where is the customer support team located?2017-08-19T16:05:22+11:00

Your dedicated Channel Partner Manager, and our provisioning, customer service and billing support functions are all located together at our head office in South Melbourne.

Do you have a mobile offering in the product suite?2017-08-19T16:05:47+11:00

Yes we do. As a Partner Wholesale MVNO, you’ll be provided with access to a range of mobile services.