Less like an agent – more like a part of the team

Before joining Partner Wholesale Networks, Steven Dnistrjanski was the director of well-established telecommunications and energy broker company, Telergie. This business continues with Partner Wholesale Networks (PWN) as a major partner.

Steven said that prior to them signing with PWN, the telecommunications market in Australia was going through a period of immense change.

“Many telecommunications companies were merging or being bought out by bigger telcos, this led to declining customer service levels from our provider and my team was spending too much time addressing phone related problems such as issues with billing.

As a well-established telecommunications and energy broker company, we had a solid reputation to uphold and considered many providers before choosing to sign up as a PWN agent under the Now Telecom brand.”

The PWN agent/dealer model offers many benefits to partners and provides all the pre and post-sales support companies need to operate a successful ICT business. PWN has agreements in place with all Tier 1 suppliers and its product suite includes enterprise-grade voice, unified communications, data, mobile and cloud.

Steven said that Telergie signed with PWN partly because they wanted to offer their customers more choice in terms of products, and also because the PWN business is based in Victoria and all operations are within Australia.

“PWN staff understand the Australian culture and are both experienced and well trained – that’s really important to us. The company has strong relationships with all the major carriers and provides a smorgasbord of products at very competitive prices, which can all be presented on one bill,” said Steven.

“PWN provides excellent customer service and makes every attempt to achieve a fair and reasonable outcome if a problem arises. In our experience, flexibility is always demonstrated when trying to accommodate a customer with different needs and I rarely get complaints from my Now Telecom customers.”

Steven said that communication is always at a very high standard, and good relationships have been developed with PWN staff across the business. “As an agent, I feel like I am a member of the team. I have found that support is readily available and team spirit is strongly encouraged, providing the foundation for an excellent culture between our two businesses.”

“I would highly recommend Partner Wholesale to customers or potential partners. The people are honest and genuine, and it’s a great company to deal with. PWN sets the benchmark for telcos in Australia,” concluded Steven.