See why Members Telecom chose Partner Wholesale Networks
Wayne Kelly, Director, Members Telecom, has a career spanning four decades of international business development and leadership.
With a background in sales and marketing across a number of industry sectors, particularly in technology based start-ups and Greenfield international operations, Wayne’s roles have ranged from technical sales and marketing management to Chairman and CEO, and he has conducted business in Australia, New Zealand, USA, UK, Germany, Indonesia, Hong Kong, Singapore and Thailand.
In 2007, he was ready to leverage his business expertise and background by establishing his own telecommunications business, and became co-founding director of Members Telecom.
Wayne knew Partner Wholesale Networks (PWN) Directors Graeme and Alex both personally and professionally. “I was aware of their previous achievements in the industry, which made it an easy and logical decision to establish Members Telecom with them.”
Members Telecom is a PWN JV Partner. This model is an affordable way to enter the industry and a simple way for companies to become a telecommunications service provider, and create their own brand. PWN takes out all the headaches of running a company, by taking responsibility for customer service, billing, legal, regulatory requirements and payment collections.
Wayne said, “We chose PWN because the product range and service quality was excellent and the company is committed to remaining at the forefront of the industry in terms of product availability. They manage the complex vendor relationships, pricing and onerous contract negotiations. They take on the risk and make it simple for me.”
Members Telecom prides itself on delivering an optimal customer experience and needed a partner that would help them deliver on that promise. “PWN has a world class customer service platform. The in-house technical support provided by the team is excellent, whether it is scoping a new opportunity or provisioning a new order,” said Wayne.
“In fact, the entire client services team work very diligently to deliver the best results for both us as a partner, and our end user customers. What’s more, when our customers call Members Telecom Client Services, they speak to a real person and this is key to our ongoing partnership – it makes Partner Wholesale a standout compared with the alternatives.”
The pricing and package options help make choosing Members Telecom an easy decision for my customers and the monthly financial reporting is very comprehensive, making my life a whole lot easier,” concluded Wayne.